Privacy Policy

1. Introduction

At Herochall, we are committed to protecting your privacy and personal data. This privacy policy explains how we collect, use, store, and protect your information when you use our mobile application and services.

By using Herochall, you agree to the practices described in this privacy policy.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, password)
• Profile information (age, gender, preferences, personal goals)
• Progress data (completed challenges, achievements, statistics)
• Communications with our customer support

2.2 Information Collected Automatically

• App usage data (features used, time spent, screens viewed)
• Technical information (device type, operating system, app version, language)
• Approximate location data (derived from IP, if you allow it)
• Unique device identifiers (IDFV on iOS, Android Advertising ID)
• Purchase history (subscription status, in-app purchases — never card details)
• Crash and performance data (diagnostics)

2.3 Advertising Identifiers (with your consent)

On iOS, we ask for your permission via Apple's App Tracking Transparency prompt before accessing your advertising identifier (IDFA). On Android, we use the Google Advertising ID (GAID) which you can reset or limit at any time in your device settings. These identifiers help us measure the effectiveness of our marketing and improve your experience. You can refuse this tracking without losing access to the app.

2.4 Third-Party Service Providers

Herochall uses trusted third-party services to operate, analyze, and improve the app. Each provider receives only the data necessary for its specific purpose, and is bound by its own privacy policy and applicable data protection laws (GDPR, CCPA):

• Supabase (account hosting, authentication, encrypted database) —privacy policy
• RevenueCat (subscription and in-app purchase management) —privacy policy
• Superwall (paywall display and analytics) —privacy policy
• Mixpanel (product analytics — usage patterns, retention; EU residency) —privacy policy
• AppsFlyer (mobile attribution, conversion measurement — only with your consent) —privacy policy
• Meta Platforms (Facebook SDK) (advertising performance, conversion API — only with your consent) —privacy policy
• Google Sign-In and Apple Sign-In (optional authentication providers — only basic profile info)
• Sentry / Crash reporting (anonymized crash logs and performance, if enabled)

We do not allow these providers to use your data for purposes beyond providing their service to us. We never sell your personal information.

3. How We Use Your Information

We use your information to:

• Provide and improve our services
• Personalize your experience and challenges
• Track your progress and achievements
• Send you important notifications
• Ensure the security of our platform
• Analyze usage to improve the application
• Contact you regarding your account or our services

4. Sharing Your Information

We never sell your personal data. We may share your information only in the following cases:

• With your explicit consent
• With our trusted service providers (hosting, analytics)
• To comply with legal obligations
• To protect our rights and the security of our users

5. Data Security

We implement appropriate technical and organizational security measures to protect your data:

• Encryption of data in transit and at rest
• Restricted access to personal data
• Continuous monitoring of our systems
• Regular security audits

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your account and data
• Limit the processing of your data
• Export your data (portability)
• Object to the processing of your data

To exercise these rights, contact us at: contact@herochall.com

7. Data Retention

We retain your personal data for as long as necessary to provide our services or to comply with our legal obligations. When you delete your account, we delete your data within 30 days, unless we must retain it for legal reasons.

8. Cookies and Similar Technologies

Our application may use cookies and similar technologies to improve your experience, analyze usage, and personalize content. You can manage your cookie preferences in the application settings.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by email or through a notification in the application. The date of last update is indicated at the top of this page.

10. Contact

If you have any questions about this privacy policy or our data practices, please don't hesitate to contact us: